Vacancy Details
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Senior Service Account Manager |  |
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| Location: | London | ||
| Posted: | Not Specified | ||
| Type: | Permanent | ||
| Job Description |
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Senior Service Account Manager
Purpose of the role
· At H&F Bridge Partnership, the Senior Service Account Manager role is a part of an integrated Project Management team working on a wide range of projects and technologies, in a dynamic environment. The Senior Service Account Manager is the most senior day to day Client facing role responsible for the strategic success of our projects and programmes.
· The Senior Service Account Manager has a focus on large project delivery. They will run projects as a programme – (internally) regarding all projects in department as one programme. In addition, they are responsible for business development. They will reports to Programme Director. Apart from “classical” programme management capabilities, also needs procurement & supplier management and organisational change management capabilities.
· The main objective of the Senior Service Account Manager’s role is the identification, planning and coordination of a set of related projects within a programme of business change, to manage their interdependencies in support of specific business strategies.
· You will maintain a strategic view over the set of projects, providing the framework for implementing business initiatives, or large-scale change, by achieving a vision of the outcome of the programme. The vision, and the means of achieving it, may change as the programme progresses and you will be responsible for aligning it with the Clients expectations and requirements.
· This role will require you to work closely with senior Clients within Hammersmith and Fulham’s relevant Services Department to understand business priorities and ensure projects and programmes are aligned to short, medium and long term objectives of the Client.
Furthermore, you will work to help the Client develop the Business Cases around technology and business transformation efforts to achieve improvements in their performance. Key Responsibilities
· Builds relationships with key senior staff in the customer organisation in order to increase business opportunities. Advises them on the selection of systems and technology to meet their business objectives. Manages junior colleagues in their dealings with customer organisations; initiates procedures to improve service to and relationships with customers. Oversees the management and planning of business opportunities.
· Oversees the relevant department(s) business development activities to ensure that they are aligned with the overall account objectives. Approves proposals (Solution Proposals, etc) and targets. Negotiates with customer representatives at the most senior level on both technical and commercial issues. Develops and implements organisational business development policy and strategy and contributes significantly to the development of the account strategy. Initiates the implementation of development/change in services, products and systems.
· For a named Client or Clients within a budget of between £250k - £5m you will plan, direct, and co-ordinate the programme’s portfolio of interrelated projects, from contract/proposal initiation to final operational stage, on behalf of senior management, to ensure optimum efficiency in the allocation of common resources and skills.
· You will Determine, monitor, and review all programme economics to include programme costs, operational budgets, staffing requirements, programme resources, and programme risk.
· You will lead and manage the programme team(s) in determining business requirements and translating requirements into operational plans, developing and maintaining the appropriate environment to support project managers, including the processes and practices for managing projects and the training and coaching of project managers and teams.
· You will plan, schedule, monitor, and report on overall progress and initiates corrective action, as appropriate, to ensure that programme deliverables are produced on time and within budget.
· You will manages exceptions, slippage and issues of priority in the programme of work relating to your Client, and initiates extra activities wherever gaps in the programme are identified.
· Ensures coherence of the programme, by monitoring changes in the project portfolio. Reassesses whether projects continue to meet business objectives and to use funds efficiently, ensuring that the programme is managed to realise business benefits. Recommends cancellation of projects, and initiation of new projects, within the programme.
· You will be responsible to assuring the programme of work follows H&FBP internal management process as well as complies with Clients Quality Assurance requirements.
· You will coordinate with Operation Management and Business Development teams for resource allocation, forecasting, and opportunities development.
· You will initiate, maintain and develop senior Client relationships with a focus on long term opportunity building and ongoing Client satisfaction
· You will maintain an overview and be responsible for reporting on the operation of the IT Services provided to your clients by H&FBP Applications, Network and Service Desk teams. You will be responsible for liaising with these central teams to provide feedback to the Client on issues and performance of these Services
Candidate Background
· Probably educated to degree level or holds a professional qualification.
· Has gained experience in a relevant business environment involved in the introduction and use of IT, including demonstrable success in managing multiple projects.
· Has proven project management and leadership skills, and a good knowledge of business analysis. Knows own organisation’s policy framework, management structures and reporting procedures for all aspects of the programme’s environment.
· Exceptionally strong planning, communication and presentation skills
· Proficient in project quality management and application of project management methodologies such as PRINCE2
· Acted in previous roles as a point of escalation for any project-related and operational issues for Executive and Board level Clients.
· Familiar with a variety of the technical and business strategy concepts, practices, and procedures
· Strong technical background and understanding of key technical constraints and concepts
· Proven ability to manage large teams and senior groups through the whole of large project or programme lifecycle
· Successfully identified and converted business opportunities into projects or programmes of work
· Ensuring smooth delivery of projects or programmes with a value of over £250K within workstreams totalling £2m+ |
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